Woman and assistance dog

Service & Assistance Animals Are Not Pets

The Fair Housing Act (FHA) prohibits discrimination in the sale or rental of housing because of a person’s disability. The FHA requires a housing provider to make “reasonable accommodations” in rules, policies, practices, or services when such accommodations may be necessary to afford a person with a disability full use and enjoyment of their dwelling. An assistance animal can be a reasonable accommodation to pet related policies.

Assistance Animal Defined

An assistance animal is not a pet. It is an animal that works as an assistive aid for a person with a disability. The definition of an assistance animal under the FHA differs from that in the Americans with Disabilities Act (ADA). The ADA limits the definition of “service animal” to dogs and excludes emotional support animals. Unlike the ADA, the FHA does not require an assistance animal to be individually trained or certified. The ADA’s requirements do not apply to assistance animals under the FHA.

Assistance Animals in Housing

Under the FHA, an assistance animal can be any animal and is not limited by size or breed. “No pets” policies do not apply to assistance animals, nor may a housing provider require an individual to pay pet deposits or fees for their assistance animal. If the animal causes damage to the apartment, a housing provider may hold the animal’s owner responsible.

A housing provider may also require the following:

  • Tenant cares for and supervises the animal at all times.
  • Assistance animal is well-behaved when in the presence of others.
  • Tenant promptly cleans and disposes of animal waste.

Housing Provider Rights & Obligations

A housing provider has a duty to comply with the regulations of the FHA and the ADA.
Disability-related information may be requested, including:

  • Verification of the qualified disability.
  • Description of the needed accommodation.
  • Relationship between the disability and the need for the accommodation.

This information should only be requested if either the disability, or the need for the accommodation, is not known or obvious.

In most cases, a housing provider may not ask an individual to provide medical records, or inquire about the nature or severity of one’s physical or mental impairment.

A reasonable accommodation is not required if it causes:

  • An undue administrative or financial burden.
  • A fundamental alteration of the provider’s operations.
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Assistance Animals Brochure Cover

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Form Download

Download a Request for Reasonable Accommodation form that you may complete and provide to your landlord.

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